Frequently Asked Questions
Products are shipped via Top Tier Beverages to you.
The purchase of alcohol by persons under the age of 21 is prohibited by law. We require that an adult of 21 years of age or older sign for the product upon receipt. If no adult is available to sign for the product, the product will not be delivered and the carrier will leave a door tag notifying you that a delivery was attempted. After three attempts, the package will most likely be at the nearest facility for up to 5 business days. Therefore, we strongly suggest that you have the products delivered to a work address.
Please note that delivery to P.O. boxes and APO addresses is not possible.
Orders placed after 12pm Friday thru Sunday, most likely will not ship until Monday by end of the day. Thank you!
Depending on how and where you ship, the shipping cost may increase slightly when you add more bottles to the shipment. Our prices include the packaging and materials needed to properly ship our products. Typically after the base shipping rate for one bottle, price tends to only go up approx. $1 – $2 per bottle
Top Tier Beverages is committed to customer satisfaction and we will do everything possible to make sure your expectations are exceeded.
In the rare event that our product arrives damaged, please contact us within 7 days from the delivery date at firstname.lastname@example.org and we will be happy to address the issue regarding the damaged item(s).
When submitting a support request, please include the following information:
• Your order number
• An explanation of the issue
• A photo of the package and the contents of the package you received.
Please keep in mind we may require that you hold on to your damaged or incorrect items, in the condition you received them (including the original packaging) so that we can process a damage claim.